FAQs

When you shop online with Myer we offer a number of delivery and collection options including Free Click & Collect, Standard and Express Delivery and a special delivery service for Big & Bulky items.

When your order is ready for collection, we’ll send you an email to let you know it’s time to head into your selected store and where you’ll need to go to collect it.

You can take the item back to any Myer store along with proof of purchase (provided it is not classified as a Big & Bulky item) or lodge a return online through Australia Post or ParcelPoint.

Wherever possible we will provide any refund you are eligible for back to the original method of payment.

If we are not able to do this, we will provide you with a Myer Returns Card to the value of your refund. The card will be valid for 3 years and can be used online or in-store for a future Myer purchase.

If you receive any damaged or faulty stock, you can return it to your nearest

Myer store or lodge a return online through Australia Post or ParcelPoint. Just

ensure you still have the receipt or proof-of-purchase email.